CUSTOMER INFORMATION
Returns & exchanges
A clear route to help with your order.
Report an issue
If an item arrives damaged, incorrect or with a manufacturing issue, contact MARC with your order number, a description and photographs. Keep the item and packaging while we review the issue.
Before sending anything back
Contact support for the return address and instructions before dispatching an item. Return eligibility, shipping responsibility and the proposed resolution must be confirmed for your order.
Personalised pieces
Please check the approved brief, dimensions and finish before production. Ask about change-of-mind eligibility for custom pieces before approving your quote. This does not limit any applicable consumer rights.